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Author Topic: HTC One XE - Mute on answer?  (Read 16228 times)
bachje
Guest
« on: November 08, 2011, 01:27:01 pm »

Hi to all who is reading this. This is my first post on this forum.
Sorry for my bad English.
I own HTC One XE for about two weeks and I love this phone. Owned HTC Desire HD before One.

But there is a problem with my One XE, it happens 8 out of 10 times. When someone calls me, I pick up (green sign drag into circle) the person who called me can't hear me for about 5 seconds but I hear the caller right away.
Has anyone had this kind of situation?
Thanks.
Best Screen Protector
AdderW
Guest
« Reply #1 on: November 08, 2011, 02:09:33 pm »

Most likely a hardware problem ... maybe

How are you holding the phone?
note that the microphone is located at the bottom of the phone,
are you blocking it ? is the hole clogged ? do you have a skin on the phone ? does it have a hole for the mic?


In settings, change the band from Automatic to GSM.
Best Screen Protector
bachje
Guest
« Reply #2 on: November 08, 2011, 02:33:36 pm »

Hi. Thanks for your reply...
When I hold the phone I am not blocking the microphone. I do have a case for One but it has a hole for the microphone so the microphone is not blocked.
When I change the band to GSM that thing does not happens, I am able to hear caller right away, no problem. But what is the point of the smartphone if I have to use only GSM.

What do you think is it a hardware or software issue? Should I take it to the service?

Thanks.

And one more thing... The thing that I can't hear person who is calling me happens when I am at work, but for example when I am at home I try to call my self from another phone and the microphone is activated right away when I pick up (no mute). I try that about 100 times and always works perfect (band is set to automatic)

Thanks.
Best Screen Protector
AdderW
Guest
« Reply #3 on: November 08, 2011, 02:48:03 pm »

When I change the band to GSM that thing does not happens, I am able to hear caller right away, no problem.

Very interesting. Most likely a software problem, then. Smiley
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bachje
Guest
« Reply #4 on: November 08, 2011, 03:07:46 pm »

I hope that is software issue  Smiley
If I have to take to the service I am without the phone for at least 1 month, maybe more. I think I will wait for official Ice Cream to be realased or maybe some update will fix issue.
Anyway, if I find out something new regarding this problem, I will post that here.
Best Screen Protector
CoreISP
Guest
« Reply #5 on: November 08, 2011, 03:48:40 pm »

It could be a flaw in your UMTS antenna.
You could also ask your provider if there are known issues on their UMTS network.

You can of course check if it is a software problem by considering a full factory reset or install a different rom. The latter can void warranty though so... Be careful Tongue
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bachje
Guest
« Reply #6 on: November 08, 2011, 04:47:31 pm »

Hi! Thanks.
Already made factory reset - same thing happens, I am considering to put some custom rom to try that solution but than on the other hand, like you said, the warranty...
So I am still considering...

What do you think, could it be my SIM card maybe?
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CoreISP
Guest
« Reply #7 on: November 08, 2011, 07:35:54 pm »

I kind of doubt it, you seem to get access to the network just fine...
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bachje
Guest
« Reply #8 on: November 11, 2011, 04:30:23 am »

It is not sim card problem. Borrowed from a friend, still the same thing - you were right.
But I google it those 3,4 days. Find bunch of people who is having exactly the same problem with Gingerbread 2.3.4 and Sense 3.0.

I hope that some future update will fix it and hope get this update as soon as posible.
Best Screen Protector
CoreISP
Guest
« Reply #9 on: November 13, 2011, 08:14:14 am »

Well, you could consider doing a Full Factory reset in the hope that this changes it.
Simply take a backup with Easy Backup (Do !NOT! backup System Settings!) and download SMS & Contacts backuper for those. (If you do not store to gmail account)

If that does not help, can you post your software version?
This can help indicate whether it is a soft- or hardware problem. I hope it is just software Smiley I personally hate returning phones to warranty.
Best Screen Protector
bachje
Guest
« Reply #10 on: November 13, 2011, 04:38:26 pm »

Thanks for reply... And for trying to help.
I tried already factory reset, that did not helped me Sad I am considering of flashing it with Stock ROM so I don't lose warranty.

There is nothing worse than sending a phone to the service, I couldn't agree with you more on that. I just hope that original Stock ROM maybe would work or maybe OTA update comes in a week or two Smiley

I am going insane with that my phone Lips Sealed. If nothing happens (OTA or original Stock ROM) I would have to take it to the service.
Best Screen Protector
CoreISP
Guest
« Reply #11 on: November 13, 2011, 08:46:41 pm »

To flash a rom you still need to make modifications to the core software that will void your warranty. Running the stock rom is not the only thing for warranty.

If the bootloader is S-OFF they will screw you over.
Best Screen Protector
bachje
Guest
« Reply #12 on: November 14, 2011, 05:29:56 am »

Tried Stock ROM, 2 versions... Still the same thing!?
Finally I called my Service store in Croatia, described my problem and they told me that everything is ok with my phone, that is network issue, that few others have complained about the same problem. It is just that some phone numbers get "stuck" when calling me and therefore is delay for 5 seconds...

I am not sure that is normal and they are right?

Any thoughts?
Thanks.
Best Screen Protector
CoreISP
Guest
« Reply #13 on: November 14, 2011, 07:35:39 am »

I have never heard of that before and it sounds like the BS factor is very high in this one, but experience learns us that the HTC customer service rather er... Sucks. Cant find a better word to describe their high rate of incompetence.
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bachje
Guest
« Reply #14 on: November 14, 2011, 03:43:44 pm »

Couldn't agree with you more...

My English is not perfect but I manage to understand with people Smiley
My German Language is the same as English. I posted few questions about my problem on Germans forums as well.

No one heard about same problem. Usually I find on Forums what I need (I am working as IT ingeneer), but for this issue no help Cool

unbelievably Smiley
Best Screen Protector
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